Welcome to Drop. Your privacy is important to us. This Privacy Policy explains how Drop collects, uses, stores, and protects your information when you use our mobile application and related services.
By using the Drop Customer App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Profile photo (optional)
- Delivery addresses and saved locations
Location Information
Drop collects your precise location while you use the app to match you with nearby drivers, calculate fares and delivery charges, provide navigation and trip tracking, and improve service quality and safety. Location access is only used with your permission and can be managed in your device settings.
Payment Information
Payments are processed securely through trusted third-party payment providers. Drop does not store your complete debit or credit card information on its servers.
Device Information
- Device model
- Operating system version
- IP address
- App version
- Device identifiers
- Crash reports
- Performance diagnostics
Usage Information
- Trips requested
- Deliveries
- Search history within the app
- Customer support interactions
- App activity
How We Use Your Information
- Provide ride-hailing and delivery services
- Connect you with drivers
- Process payments
- Send trip updates and receipts
- Improve app performance
- Detect fraud and maintain security
- Respond to customer support requests
- Comply with legal obligations
Information Sharing
We may share limited information with drivers fulfilling your ride or delivery, payment service providers, cloud hosting providers, customer support providers, and government authorities where required by law. We do not sell your personal information to third parties.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
Data Retention
We retain your information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to access your personal data, correct inaccurate information, delete your account, request a copy of your data, and withdraw consent where applicable. To exercise these rights, please contact us below.
Children’s Privacy
Drop is not intended for children under the age required by applicable law to use our services independently. We do not knowingly collect personal information from young children.
Third-Party Services
Our app may integrate with Apple Maps, Google Maps, payment gateways, push notification providers, and analytics providers. These services operate under their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised Effective Date.
Contact Us
Email: support@dropapp.pro
Website: www.dropapp.pro